Return And Refund Policy
All items purchased on line through La Suisse are returnable. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 7 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse (after inspection done), we will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Please return your purchase to the following address:
11-3 Infinity Tower SS6/3 ss6 47301 Petaling Jaya Selangor
We are always here to help, if you have questions, please email to email@example.com or call our customer service team at +6011- 6529 4865.
Tips & Tricks in writing a refund policy
What makes a good return policy?
A fair and reasonable return policy builds trust, loyalty, and repeat business. So, what makes a good return policy?
A return policy should be clear and simple to understand. The potential customer will not stick around if they don’t immediately understand a store’s return policy. A retailer with an unclear policy should not expect a potential customer to have enough trust to make a purchase.
A good return policy should answer the following questions:
Do you accept returns?
Is there a time limit?
Under what condition will you not accept a return (package opened, worn, etc)?
What does the customer need to do to start the return process?
Where do they ship the return?
Is a RMA required? RMA stands for Returned Merchandise (or materials) Authorization and is used by many hardware companies to identify a transaction.
Who pays for the product to be shipped back? Under what conditions will you pay for the shipping?
Will you refund the customer’s money in the same way they paid for it?
Is there a restocking fee?
phone no: +6011 6529 4865